Last Updated: April 10, 2025
At Pool Concepts, a corporation based in New Jersey (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website: www.njpoolconcepts.com interact with our chatbot, contact us, or use our services. By accessing our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Contact Information: Name, email address, phone number, mailing address, or other details you provide when you contact us, request a quote, or schedule an appointment.
- Chatbot Interactions: Information you provide through our website’s chatbot, such as your name, contact details, project preferences, or scheduling requests, when submitting inquiries, requesting quotes, or booking appointments.
- Service-Related Information: Details about your pool project, preferences, or property provided during consultations, inquiries, or through the chatbot.
b. Non-Personal Information
- Website Usage Data: Information about your visit to our website, including IP address, browser type, device information, pages visited, and time spent on the site.
- Cookies and Tracking Technologies: We may use cookies, web beacons, or similar technologies to enhance your experience, analyze site performance, or deliver personalized content.
- Chatbot Analytics: Aggregated or anonymized data about chatbot interactions to improve its functionality and user experience.
c. Information from Third Parties
- We may receive information from third-party platforms (e.g., Google Analytics, social media, chatbot providers, or advertising partners) to better understand user behavior and improve our services.
2. How We Use Your Information
We use your information to:
- Respond to inquiries, provide quotes, and schedule appointments for pool design, construction, or maintenance services.
- Facilitate communication through our chatbot to address your requests efficiently.
- Process payments or manage contracts for services rendered.
- Improve our website, chatbot, services, and customer experience.
- Send promotional materials, newsletters, or updates (with your consent, where required).
- Analyze website and chatbot performance and user preferences.
- Comply with legal obligations or protect our rights.
3. How We Share Your Information
We do not sell or rent your personal information. We may share your information in the following cases:
- Service Providers: With trusted third-party vendors (e.g., chatbot platform providers, payment processors, marketing platforms, or subcontractors) who assist in operating our business, provided they agree to keep your information confidential.
- Legal Requirements: When required by law, court order, or government regulation, or to protect the safety, rights, or property of Pool Concepts or others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
4. Cookies and Tracking Technologies
Our website and chatbot may use cookies and similar technologies to enhance functionality and user experience. You can manage cookie preferences through your browser settings. Disabling cookies may limit certain website or chatbot features.
5. Your Choices and Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request access to the personal information we hold about you, including data collected through the chatbot.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal obligations.
- Opt-Out: Opt out of marketing communications by clicking “unsubscribe” in emails or contacting us.
To exercise these rights, contact us at contact@njpoolconcepts.com or (973) 783-0999.
6. Data Security
We implement reasonable technical and organizational measures to protect your information, including data collected through our chatbot, from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
7. Third-Party Links
Our website may contain links to third-party sites, and our chatbot may integrate with third-party tools. We are not responsible for the privacy practices or content of these third parties. Please review their privacy policies before providing personal information.
8. Children’s Privacy
Our services, including our chatbot, are not directed to individuals under 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.
9. International Users
Pool Concepts is based in the United States. If you access our website, chatbot, or services from outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Last Updated” date.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, including data collected via our chatbot, please contact us at:
Pool Concepts
Montclair, NJ 07042, USA
Email: contact@njpoolconcepts.com
Phone: (973) 783-0999
