Last Updated: April 10, 2025

Welcome to the website of Pool Concepts, a corporation based in New Jersey (“we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our website www.njpoolconcepts.com (the “Website”), including any features such as our chatbot for requesting quotes or scheduling appointments, as well as any content, services, or materials provided through the Website (collectively, the “Services”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. Acceptance of Terms

By using the Website, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Website on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Changes to Terms

We may update these Terms from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated Terms on the Website with a revised “Last Updated” date. Your continued use of the Website after such changes constitutes your acceptance of the revised Terms.

3. Use of the Website

a. Permitted Use

You may use the Website and its features, including the chatbot, to:

• Learn about Pool Concepts’ services, such as pool design, construction, and maintenance.
• Request quotes or schedule appointments.
• Contact us for inquiries or support.

b. Prohibited Conduct

You agree not to:

• Use the Website for any unlawful, fraudulent, or unauthorized purpose.
• Attempt to interfere with the Website’s functionality, including through hacking, introducing viruses, or overloading servers.
• Use automated tools (e.g., bots, scrapers) to access or collect data from the Website without our permission.
• Misrepresent your identity or provide false information through the chatbot or other forms.
• Reproduce, modify, distribute, or create derivative works from any content on the Website without our prior written consent.
• Use the Website to harass, defame, or harm others.

4. Chatbot Feature

Our Website includes a chatbot feature that allows you to request quotes, schedule appointments, or make inquiries. By using the chatbot, you agree to:

• Provide accurate and truthful information.
• Use the chatbot solely for legitimate inquiries related to our services.
• Understand that interactions with the chatbot may be stored and processed to fulfill your requests, as outlined in our .

5. Intellectual Property

All content on the Website, including text, images, logos, designs, and software (collectively, “Content”), is owned by Pool Concepts or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from the Content without our prior written permission, except for personal, non-commercial use (e.g., viewing or printing for your own reference).

6. User Submissions

Any information, feedback, or materials you provide through the Website, including via the chatbot, contact forms, or emails (“Submissions”), is considered non-confidential. By providing Submissions, you grant Pool Concepts a worldwide, royalty-free, perpetual, and irrevocable license to use, modify, reproduce, and distribute them for any purpose, including improving our services or marketing, subject to our .

7. Third-Party Links and Services

The Website may contain links to third-party websites or integrate with third-party services (e.g., chatbot platforms or payment processors). We are not responsible for the content, practices, or availability of these third-party sites or services. Your use of them is at your own risk, and you should review their terms and privacy policies.

8. Disclaimers

The Website and Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee:

• The accuracy, completeness, or timeliness of Content on the Website.
• That the Website or chatbot will be uninterrupted, error-free, or secure.
• That quotes or appointments requested through the Website will be fulfilled, as these are subject to availability and further agreement.

9. Limitation of Liability

To the fullest extent permitted by law, Pool Concepts, its officers, directors, employees, or agents will not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Website or Services, even if advised of the possibility of such damages. 

10. Indemnification

You agree to indemnify, defend, and hold harmless Pool Concepts and its officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including reasonable attorneys’ fees) arising from your use of the Website, violation of these Terms, or infringement of any third-party rights.

11. Termination

We may suspend or terminate your access to the Website at our sole discretion, with or without notice, if you violate these Terms or for any other reason. Upon termination, your right to use the Website will cease immediately.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the Website will be resolved in the state or federal courts located in Essex County, New Jersey, and you consent to the exclusive jurisdiction of such courts.

13. Contact Us

If you have questions, concerns, or feedback about these Terms, please contact us at:

Pool Concepts
Montclair, NJ 07042, USA
Email: contact@njpoolconcepts.com
Phone: (973) 783-0999